I’m sure you have lots of questions you need answers too, so here are some of the ones I get asked most often. I thought I would put them all here so they can help you with your wedding stationery planning.
When do we need to send our invitations?
Before answering this question I will always check a couple of things with you:
A/ Whether you have already sent or intend to send Save the Dates to notify your guests to keep the date free early on.
B/ What time of year you are getting married? If it’s a busy time of year, summer for example it is advisable to send them with a little more notice than you would for say a November wedding when less people are busy with holiday plans.
Generally speaking, 4-6 months is a good window to allow plenty of time for replies, as well as bumping up any evening invites if there are any declines (should you choose to do so). It’s also a good idea to find out from your venue when they need you to confirm numbers for catering but this is usually between 4 and 8 weeks before the big day.
As this doesn’t really give an immediate answer if you are keen to know more please contact me for a more personalised reply and to help you work out when the best time to send invites would be for your specific date.
How long will our order take?
I usually allocate you with a 2 week window in the month before you wish to send your invites during which your order will be scheduled. This does of course depend on wording being proof checked in time by yourselves, and payment being finalised as agreed.
Please see Terms and Conditions of ordering here for more information.
How do we order?
Please contact me to find out if I have space in the diary first. This can be easily secured ahead of time by paying a non refundable booking deposit of £50 which is deductable from your final balance.
If you are keen to see how your design will look before paying a deposit, that’s not a problem, I just need a few details like your names, dates and preferred design and any colours. I can then prepare a sample invite for you to see before proceeding to the booking stage. There is a small charge of £5 for this option, to cover the cost of materials.
Unfortunately your booking is not guaranteed unless you have paid a deposit. During busy periods it can take 2-3 weeks to get your sample invite prepared – requesting a sample invite is not the same as booking your date in the diary with a deposit.
Can we see a sample invite before we book?
Yes, I will need a few details like your names, dates and design preference. For more details please see How do we order (Question no.3)
Can we have this with our choices of names/embellishments/colours?
I specialise in customising current designs to make them work for you. Whether this be changing text colours, ribbon colours, card colours or using other embellishments this is only the start. You will often have the choice to include your names on the outer part of the invitation, as well as other details like dates to make them much more personal to you both.
Can you print our guest’s names on the invites? Does it cost extra?
Absolutely! I do prefer you to send these by some form of spreadsheet which I can provide a template for to keep things simple – these are then merged with your documents and every single name will be exactly as you have typed it. The price for this extra attention to detail has been included in the prices you see on the site.
Can you print on our envelopes too?
Yes of course, both Guest names/addresses and RSVP envelopes too.
This is subject to an additional cost
How much does it all cost?
Can we get money off our order?
From time to time I do have special booking offers available, which can offer you added extras or discounts when you book.
All my prices are very carefully calculated according to the materials used and the amount of time each design takes to make and as a small business, one which offers a much more personal approach, and relies on my time being carefully managed my profit margins are very small, which does mean I can’t readily offer discounts unfortunately.
Do we have to pay for everything at once?
No, I like to make it easier for you wherever I can so I have talked more about an instalment plan here.
Once your deposit is paid I draw up a set of dates and schedules for when all payments and information needs to reach me by.
For Wedding and Evening invitations the full balance is payable 30 days before you would like them to be finished.
The booking deposit is held to be deducted from your daytime stationery balance which is required 30 days before the big day and in plenty of time to finalise numbers for place cards, menu details etc.
To help spread the cost further allowing you to see exactly where your budget is being spent I can also offer a payment plan to spread the cost and you can read more about this here.
How do we pay you?
There are several ways to pay:
Paypal and Paypal.me
If you bank online I include my business bank account details on every quote I send as well.
What happens when we ‘book’ you?
Once your wedding is secured in the diary with a booking deposit, I will confirm completion dates for the first stage of your order. Once your design has been received and then signed off, the proofs for your wording will then be drafted ready for you to check and make any changes.
Why haven’t you sent our quote yet?
Every single wedding and couple is important to me and as such no orders are made in advance. When I work on an order for wedding invitations or stationery there are lots of other things in my business that I cannot also attend to, to allow my full attention to be on that order. During peak times this may mean replies to emails and responding to calls or messages may be delayed which can be a little bit frustrating. I will always try and send something if only an acknowledgement just to keep you informed.
It is also worth contacting me just to make sure I have your email address down correctly.
How long is our quote valid for?
Quoted prices are only valid for 30 days from the date on the quote. If your date is not secured in the diary with a deposit at this point there may be an increase in price.
Equally any daytime stationery prices quoted more than 3 months before the wedding may increase a little in price due to the cost of materials. I will always advise you of this beforehand.
How do we know everything will be printed as you promised?
Every single item is proofed by a PDF document via email and after approval there is another email to inform you when your order is going to print. Changes after this time are only subject to acceptance and pending additional charges – if indeed they are possible.
I also send a check list with each proof check to make sure every eventuality is covered.
Can we have them finished by next week?
As explained in ‘How do we order’ (no.3) there is no guarantee on any request if you are not previously booked into the diary, as couples who are already in the diary must take priority.
Can you make something like this we've seen elsewhere?
Unfortunately, no. I pride myself on not basing my designs on someone else’s hard work. I am happy to consider an idea and put my own twist on it but I will never make a direct copy of anyone else’s design.
Can you make something to my own design? It’s in my head!
At the moment, this is something I am unable to offer due to the extra time needed.
Can you set up our stationery on the day?
Depending on your venue location this is available at an extra charge. It’s not something I am asked to do very often as many venues are happy to arrange this for you so I would check with them first. I am happy to discuss this with you further.
Will we have to pay for delivery?
If you are local to Nottingham I usually try to arrange collection by you at a time to suit but this may not always be possible. Delivery of your invitations is available from £15 in person or from £8.50 via courier or Royal Mail. Daytime stationery is available from £7.50 depending on the size/weight of the parcel, and Framed seating plans sent separately incur a separate cost of £15. Please note this does not include set up charges – please contact the venue to arrange this yourselves.
Any delivery costs will be included in your final quote and invoice.
What if we're unhappy with our order?
Your happiness is my number one priority. I want you to have complete faith in me to fulfil all your expectations (and hopefully exceed them!). I do have an excellent track record with past couples as seen here, but if there is ever any problem with your stationery order I do urge you to contact me immediately as I can’t resolve any issues unless I am aware of them.
I will work tirelessly to rectify anything I am responsible for, but with the thorough proof checking and quality control all carried out by myself I know that nothing will leave my premises unless I am 100% happy with it. I also photograph everything before it is sent out so in case of any discrepancies for example with damage en route hopefully this can all be avoided.
You can be assured that your wedding stationery matters to me as much as it does to you.
Do you have ready made invites we can order?
In a word, no. By carefully combining your preferred choices & embellishments to ensure the finished designs perfectly complement your themes & colour schemes, each and every item is individually handcrafted and embellished with love, by me, to your exact requirements.
Don’t want to handwrite your guest names? No problem.
Pre-printed RSVP envelopes? I can take care of that for you.
These and many other little extras are all available as options when you choose me to make the stationery for your special day, allowing you to kick back, relax and really enjoy the magical journey of planning your wedding.